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There are many resources to draw assistance from. The list below provides a range of independent contacts, depending on the nature of hardship or vulnerability.

There are national, state and territory services that could assist you in the event you are facing potential financial abuse, are elderly, have a disability, are culturally and linguistically diverse, need legal assistance or guardianship advice.

Government services

National, state and territory services

Services for specific vulnerabilities

Family violence support services, resources and support groups

Specialist support services

Government services

ServiceWebsiteContact details
Services Australia (Centrelink) Crisis Paymentwww.humanservices.gov.au/customer/services/centrelink/crisis-paymentopens in a new tab

132 850 - Newstart Allowances 

136 150 - Family & Parenting Payments 

Family Violence Response Centreproviders.dhhs.vic.gov.au/disability-and-family-violence-crisis-responseopens in a new tab03 9322 3555
or
1800 015 188
Email: disabilityfv@dhhs.vic.gov.au 

Child Support Info Servicewww.humanservices.gov.au/individuals/separated-parentsopens in a new tab131 107
Victorian Civil & Administrative Tribunal (VCAT) Residential Tenancieswww.vcat.vic.gov.auopens in a new tab1800 018 228
Victorian Government family violenceservices.dhhs.vic.gov.au/family-violenceopens in a new tab1300 475 170

National, state and territory services

ServiceWebsiteContact details
Australian Guardianship and Administration Council (AGAC)www.agac.org.auopens in a new tab1300 320 320
LawAccessNSWwww.legalaid.nsw.gov.au1300 888 529
Legal Aid ACTwww.legalaidact.org.auopens in a new tab1300 654 314
TAS Legal Advice Servicewww.legalaid.tas.gov.auopens in a new tab1300 366 611
Legal Aid QLDwww.legalaid.qld.gov.auopens in a new tab1300 651 188
NT Legal Aid Commissionlegalaid.nt.gov.auopens in a new tab1800 019 343
Legal Services Commission of SAlsc.sa.gov.auopens in a new tab1300 366 424
Victoria Legal Aidwww.legalaid.vic.gov.auopens in a new tab1300 792 387
Council on the Agingwww.cota.org.au/about/contact-usopens in a new tab02 6154 9740
Aged and disability advocateswww.adaaustralia.com.auopens in a new tab1300 818 338
Older Persons Advocacy Networkopan.org.auopens in a new tab1800 700 600
Federation of Ethnic Communities’ Councils of Australia (FECCA)fecca.org.auopens in a new tab02 6282 5755

Services for specific vulnerabilities

ServiceWebsiteContact details
Scamwatchwww.scamwatch.gov.au/get-help/where-to-get-helpopens in a new tab 
Relationships Australiawww.relationships.org.auopens in a new tab1300 364 277
Family Relationship Advice Linewww.familyrelationships.gov.auopens in a new tab1800 050 321
Gamblers Anonymouswww.gaaustralia.org.au/get-in-touchopens in a new tab1800 858 858 – open 24 hours
Alcohol & Drug Information Service (ADIS)www.svhs.org.auopens in a new tab1800 250 015
WIRE Womenwww.wire.org.auopens in a new tab1300 134 130
Dementiawww.dementia.org.auopens in a new tab1800 100 500
Beyond Bluewww.beyondblue.org.auopens in a new tab1300 22 4636
Lifelinewww.lifeline.org.auopens in a new tab13 11 14
ACT Access Mental Health 1800 629 354
NSW Mental Health Line 1800 011 511
Northern Territory Mental Health Line 1800 682 288
QLD Mental Health Access Line 1300 642 255
SA Mental Health Triage Service 13 14 65
TAS Access Mental Health Helpline 1300 332 388
WA Mental Health Emergency Response Line 1300 555 788

Family violence support services, resources and support groups

ServiceWebsiteContact details
Lifelinewww.lifeline.org.auopens in a new tab13 11 14
Domestic Violence Resource Centre Victoriawww.safeandequal.org.auopens in a new tab03 8346 5200
Men’s Referral Servicewww.ntv.org.au/get-helpopens in a new tab1300 766 491
1800 Respectwww.1800respect.org.auopens in a new tab1800 737 732
The Lookout lists local family violence and support serviceswww.thelookout.org.au/sector-info/victorian-servicesopens in a new tab 
Kids Helplinewww.kidshelpline.com.auopens in a new tab1800 551 800

Specialist support services

ServiceWebsiteContact details
Aboriginal Family Violence Prevention & Legal Servicewww.djirra.org.auopens in a new tab1800 105 303
Gay and Lesbian Health Victoriawww.accesshc.org.au/resources/gay-lesbian-health-victoria-websiteopens in a new tab03 9810 3000
LGBTQI Switchboard and Rainbow Doorwww.switchboard.org.auopens in a new tabPhone: 1800 729 367
Text: 0480 017 246
Email: support@rainbowdoor.org.au
inTouch Multicultural Centre Against Family Violencewww.intouch.org.auopens in a new tab1800 755 988
03 9413 6500
Seniors Rights Victoriawww.seniorsrights.org.auopens in a new tab1300 368 821
Seniors Law Program at Justice Connectwww.justiceconnect.org.au/our-services/seniors-lawopens in a new tab1800 729 367
03 8636 4400 
Disability Family Violence Liaison Officer at Department of Health and Human Services 03 9843 6304
0437 741 920
Email: Disabilityfv@dhhs.vic.gov.au
Family violence services for LGBTQI peoplewww.ssdv.acon.org.auopens in a new tab1800 063 060
Rainbow Health Australiawww.rainbowhealth.org.auopens in a new tab03 9479 8700

  

Key links