There are many resources to draw assistance from. The list below provides a range of independent contacts, depending on the nature of hardship or vulnerability.

There are national, state and territory services that could assist you in the event you are facing potential financial abuse, are elderly, have a disability, are culturally and linguistically diverse, need legal assistance or guardianship advice.

Government services

National, state and territory services

Services for specific vulnerabilities

Family violence support services, resources and support groups

Specialist support services

Government services

ServiceWebsiteContact details
Services Australia (Centrelink) Crisis Paymentwww.humanservices.gov.au/customer/services/centrelink/crisis-payment

132 850 - Newstart Allowances 

136 150 - Family & Parenting Payments 

Family Violence Response Centreproviders.dhhs.vic.gov.au/disability-and-family-violence-crisis-response03 9322 3555
or
1800 015 188
Email: disabilityfv@dhhs.vic.gov.au 

Child Support Info Servicewww.humanservices.gov.au/individuals/separated-parents131 107
Victorian Civil & Administrative Tribunal (VCAT) Residential Tenancieswww.vcat.vic.gov.au1800 018 228
Victorian Government family violenceservices.dhhs.vic.gov.au/family-violence1300 475 170

National, state and territory services

ServiceWebsiteContact details
Australian Guardianship and Administration Council (AGAC)www.agac.org.au1300 320 320
LawAccess NSWwww.legalaid.nsw.gov.au1300 888 529
Legal Aid ACTwww.legalaidact.org.au1300 654 314
TAS Legal Advice Servicewww.legalaid.tas.gov.au1300 366 611
Legal Aid QLDwww.legalaid.qld.gov.au1300 651 188
NT Legal Aid Commissionlegalaid.nt.gov.au1800 019 343
Legal Services Commission of SAlsc.sa.gov.au1300 366 424
Victoria Legal Aidwww.legalaid.vic.gov.au1300 792 387
Council on the Agingwww.cota.org.au/about/contact-us02 6154 9740
Aged and disability advocateswww.adaaustralia.com.au1300 818 338
Older Persons Advocacy Networkopan.org.au1800 700 600
Federation of Ethnic Communities’ Councils of Australia (FECCA)fecca.org.au02 6282 5755

Services for specific vulnerabilities

ServiceWebsiteContact details
Scamwatchwww.scamwatch.gov.au/get-help/where-to-get-help 
Relationships Australiawww.relationships.org.au1300 364 277
Family Relationship Advice Linewww.familyrelationships.gov.au1800 050 321
Gamblers Anonymouswww.gaaustralia.org.au/get-in-touch1800 858 858 – open 24 hours
Alcohol & Drug Information Service (ADIS)www.svhs.org.au1800 250 015
WIRE Womenwww.wire.org.au1300 134 130
Dementiawww.dementia.org.au1800 100 500
Beyond Bluewww.beyondblue.org.au1300 22 4636
Lifelinewww.lifeline.org.au13 11 14
ACT Access Mental Health 1800 629 354
NSW Mental Health Line 1800 011 511
Northern Territory Mental Health Line 1800 682 288
QLD Mental Health Access Line 1300 642 255
SA Mental Health Triage Service 13 14 65
TAS Access Mental Health Helpline 1300 332 388
WA Mental Health Emergency Response Line 1300 555 788

Family violence support services, resources and support groups

ServiceWebsiteContact details
Lifelinewww.lifeline.org.au13 11 14
Domestic Violence Resource Centre Victoriawww.safeandequal.org.au03 8346 5200
Men’s Referral Servicewww.ntv.org.au/get-help1300 766 491
1800 Respectwww.1800respect.org.au1800 737 732
The Lookout lists local family violence and support serviceswww.thelookout.org.au/sector-info/victorian-services 
Kids Helplinewww.kidshelpline.com.au1800 551 800

Specialist support services

ServiceWebsiteContact details
Aboriginal Family Violence Prevention & Legal Servicewww.djirra.org.au1800 105 303
Gay and Lesbian Health Victoriawww.accesshc.org.au/resources/gay-lesbian-health-victoria-website03 9810 3000
LGBTQI Switchboard and Rainbow Doorwww.switchboard.org.auPhone: 1800 729 367
Text: 0480 017 246
Email: support@rainbowdoor.org.au
inTouch Multicultural Centre Against Family Violencewww.intouch.org.au1800 755 988
03 9413 6500
Seniors Rights Victoriawww.seniorsrights.org.au1300 368 821
Seniors Law Program at Justice Connectwww.justiceconnect.org.au/our-services/seniors-law1800 729 367
03 8636 4400 
Disability Family Violence Liaison Officer at Department of Health and Human Services 03 9843 6304
0437 741 920
Email: Disabilityfv@dhhs.vic.gov.au
Family violence services for LGBTQI peoplewww.ssdv.acon.org.au1800 063 060
Rainbow Health Australiawww.rainbowhealth.org.au03 9479 8700