Insignia Financial, one of Australia’s largest wealth management companies and owner of MLC Australia, has selected Google Cloud to modernise its digital infrastructure and deploy AI capabilities across many of its offerings, including its MLC superannuation member experience platforms – with a goal of enhancing personalisation, efficiencies, and service delivery for its 1.5 million customers countrywide.

Following the successful build of its real-time enterprise data and analytical system using Google Cloud’s BigQuery data warehouse platform, Insignia Financial is deepening its collaboration through a multi-faceted roadmap that includes:

• Bespoke customer experiences tailored to each member’s life stage and financial needs, powered by Insignia’s newly completed Data and Insights platform built on BigQuery; and supported by a fleet of enterprise-ready AI agents built with Google Cloud’s AI platform Vertex AI, to help customer service teams respond with greater speed, coordination, and precision.

• Future-ready infrastructure that consolidates all current on-site data centre tenancies by migrating VMware environments onto Google Cloud, enabling more agile service delivery with dramatically reduced operating costs.

• Stronger skills through the Google Cloud Skills Boost program, to equip teams with key proficiencies in data and AI for long-term relevance in a rapidly evolving digital landscape.
  

Insignia Financial’s Chief Technology Officer, Damien O’Donnell, commented: “Our expanded use of Google Cloud demonstrates Insignia Financial's ongoing focus on AI adoption and strategic innovation. This collaboration enables us to be more efficient, leveraging our data and intellectual property to deliver better outcomes for clients.”

Read the full media release here